FAQs
Frequently asked questions
Servicing intervals, contracts, response times and what to check before you call.
FAQ
Everything people ask us
How often should our equipment be serviced?
At least once a year. Ideally heating in autumn and air conditioning in spring. Oil-fired equipment really should be cleaned and serviced every year.
Why service if nothing is wrong?
Better reliability, problems caught early, lower running costs, longer equipment life and a safer building. It's also usually a legal requirement.
Our system has a warranty. Do we still need servicing?
Yes. Warranties only pay out when a part fails, and most require regular professional maintenance to stay valid.
Do you tie us into a long contract?
No. Our service agreements don't lock you into a lengthy contract. We aim to keep you because the service is good.
How fast will you respond to a breakdown?
We have engineers on call 24/7, 365 days a year, and typically respond within two hours. Customers on a service agreement get priority.
Which areas do you cover?
Greater Manchester, Cheshire and the wider North West from our base in Marple, and further afield when needed.
Are your engineers vetted?
Yes. All engineers are DBS checked, Gas Safe registered and ACS qualified, with IPAF and PASMA access certification. We work on fixed quotations or signed timesheets.
Our air conditioning isn't working. What can we check?
Power, fuses, isolators and circuit breakers first, then the filters. If it's still not working, call us and we'll talk you through the next step.
Do you provide written reports?
Always. Every visit ends with a written report, and certificates where they apply, kept on file so you have a full service history.
Can you work out of hours?
Yes. We regularly work early mornings, evenings, weekends and school holidays so we don't disrupt your business.